privacy policy

Privacy policy

Table of Contents

– I. General
– II. responsible body
– III. Your Rights
– IV. Processing of personal data during informative use of our website
– V. Processing of personal data through cookies
– VI. further functions and offers of our website
– VII. contacting
– VIII. Borlabs Cookie
– IX. Contact Form 7
– X. DoubleClick
– XI. Google AdSense
– XII. Google Adsense Asynchronous
– XIII. Google Analytics
– XIV. Google Maps
– XV. Google Tag Manager
– XVI. Google Web Fonts

I. General

 (1) In the following, we inform you about the collection of personal data when using our website.

(2) The term “personal data” means, with reference to the definition of Article 4 No. 1 of Regulation (EU) 2016/679 (hereinafter referred to as the “General Data Protection Regulation” or “GDPR” for short), all data that can be related to you personally. This includes, for example, name, address, e-mail address, user behavior. With regard to further terminology, in particular the terms “processing”, “controller”, “processor” and “consent”, we refer to the legal data protection definitions of Art. 4 DSGVO.

(3) As a matter of principle, we process personal data only to the extent necessary to provide a functional website and the content and services we offer. Personal data is regularly processed only if you have given us your consent within the meaning of Art. 6 (1) a) DSGVO or if the processing is permitted by legal provisions, in particular by one of the legal bases mentioned in Art. 6 (1) b) to f) DSGVO.

(4) Your personal data will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may also take place if this has been provided for by national or European regulations to which we are subject. In this case, the data will be blocked or deleted when the storage period prescribed by the respective regulations has expired. The latter does not apply if further storage of the data is necessary for the conclusion or fulfillment of a contract.

(5) Insofar as we make use of commissioned service providers for individual functions of our website or wish to use your data for advertising purposes, we will inform you in detail about the respective processes below.

II. Responsible body

(1) The responsible party within the meaning of Article 4 No. 7 DSGVO, the other data protection laws applicable in the Member States of the European Union and other regulations and provisions of a data protection nature is:

Welcome Concierge UG (Haftungsbeschränkt)
Geschäftsführer: Manuel Kuffer

Hörselbergstrasse 12
81677 München

Tel.: +49 89 326 068 00
Fax: +49 89 218 905 41
E-Mail: info@welcome-concierge.de

Registergericht: Amtsgericht München
Registernummer: HRB 264394

(2) For further details on the responsible body, please refer to our imprint. 

IV. Processing of personal data during informational use of our website

(1) If you call up our website without registering or otherwise providing us with information (“informational use”), we only collect the personal data that your web browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to enable you to view our website and to ensure its stability and security: IP address, date and time of the request, time zone difference to GMT, content of the web page, access status (HTTP status), amount of data transferred, request website, web browser, operating system, language and version of the browser.

(2) The aforementioned data is also stored in so-called log files on our servers. A storage of this data together with other personal data of you does not take place.

(3) The collection and temporary storage of the IP address is necessary to enable the delivery of our website to your terminal device. For this purpose, your IP address must be stored for the duration of your visit to our website.

(4) The storage of the above data in log files serves to ensure the functionality and optimization of our website and to ensure the security of our information technology systems.

(5) An evaluation of this data for marketing purposes does not take place.In the above purposes lies our legitimate interest in data processing. The legal basis for the collection and temporary storage of the aforementioned data and the log files is Art. 6 para. 1 p. 1 lit. f) DSGVO.The aforementioned data for the provision of our website will be deleted when the respective session has ended. The collection of the above data to provide our website and the storage of this data in log files is mandatory for the operation of our website. There is no possibility to object. 

V. Processing of personal data through cookies

(1) We use so-called cookies on our website. Cookies are small text files that are stored on the storage medium of your end device, for example on a hard drive, and through which certain information flows to us as the body that sets the cookie. Cookies cannot execute programs or transmit viruses to your end device. This website uses the following types of cookies, the scope and functionality of which are explained below.

(2) Cookies that are stored in association with your web browser:
– Persistent cookies: these cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete these cookies at any time in the settings of your web browser.

(3) The processing of personal data by the above cookies serves to make the offer of our website as a whole more user-friendly and effective for you. Some functions of our website cannot be offered without the use of these cookies. In particular, some functions of our website require that your web browser can still be identified after a page change. If you have an account, we use the cookies to identify you for subsequent visits. This prevents you from having to log in again each time you visit our website. Those data processed by cookies that are required to provide the functions of our website are not used to create user profiles. Insofar as cookies are used for analysis purposes, they serve to improve the quality and user-friendliness of our website, its content and functions. They enable us to track how the website, which functions and how often they are used. This enables us to continuously optimize our offer.

(4) Our legitimate interest in data processing lies in the above purposes. The legal basis is Art. 6 para. 1 lit. f) DSGVO.

(5) The above cookies are stored on your terminal device and transmitted from it to our server. You can therefore configure the processing of data and information by cookies yourself. You can make appropriate configurations in the settings of your web browser, through which you can, for example, reject third-party cookies or cookies altogether. In this context, we would like to point out that you may then not be able to use all functions of our website properly. In addition, we recommend a regular manual deletion of cookies as well as your browser history. 

VI. Further functions and offers of our website

 (1) In addition to the informational use of our website described above, we offer various services that you can use if you are interested. This usually requires the provision of further personal data. We need this data to provide the respective service. The aforementioned data processing principles apply here.

(2) In some cases, we use external service providers who have been carefully selected and commissioned by us to process this data. These service providers are bound by our instructions and are regularly monitored by us. Insofar as personal data is passed on to third parties in the course of services that we offer together with partners, you can find more detailed information in the following descriptions of the individual services. If these third parties are based in a country outside the European Economic Area, you can find more detailed information about the consequences of this circumstance in the following descriptions of the individual services. 

VII. contacting us

(1) If you contact us by e-mail, the personal data you send us with your e-mail will be stored.

(2) We also have a contact form on our website that you can use to contact us. The data you enter in the input mask will be transmitted to us and stored: Salutation, first name, last name, e-mail address, telephone .

(3) The data will be used exclusively to answer your questions. Unless explicitly stated in this privacy policy, the data will not be passed on to third parties. In addition, we record your IP address and the time of sending.

(4) The processing of the above personal data is solely for the purpose of processing your inquiries.

(5) The processing of further personal data, which is generated by the use of the contact form provided on our website, serves to prevent misuse and to ensure the security of our information technology systems.

(6) This is also our legitimate interest in processing your personal data. Insofar as you have given us your consent for this, the legal basis for the processing of this data is Art. 6 para. 1 lit. a) DSGVO. Otherwise, the legal basis for the processing of this data is Art. 6 (1) (f) DSGVO, in particular in the event that the data is transmitted to us by you by sending us an e-mail. Insofar as you want to work towards the conclusion of a contract through your e-mail, Art. 6 para. 1 lit. b) DSGVO represents an additional legal basis.

(7) Subject to legal retention periods, the data will be deleted as soon as we have conclusively processed your request. When contacting us by e-mail, you can object to the storage of your personal data at any time. We would like to point out that in this case your request cannot be processed any further. You can declare the revocation or the objection by sending an e-mail to our e-mail address given in the imprint.

VIII. Borlabs Cookie

No personal data is processed when using the service. 

IX.Contact Form 7

No personal data is processed when using the service. 

X. DoubleClick

We use “DoubleClick” on our website, an online marketing tool of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). DoubleClick uses, among other things, cookies, which are small text files that are stored locally in the cache of your web browser on your terminal device. Google uses a cookie ID to record which ads are displayed in which web browser. This can prevent ads from being displayed more than once. DoubleClick can also use the cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when you see a DoubleClick ad and later call up the advertiser’s website with the same web browser and make a purchase there. According to information from Google, the aforementioned cookies do not contain any personal data. By using DoubleClick, your browser automatically establishes a direct connection with Google’s server. We have no influence on the scope and further use of the data collected by Google through the use of DoubleClick. According to our knowledge, Google receives the information that you have called up the relevant part of our website or clicked on an advertisement from us. If you have a user account with Google and are registered, Google can assign the visit to your user account. Even if you are not registered with Google or have not logged in, there is a possibility that the Google learns your IP address and stores it.

We use DoubleClick for marketing and optimization purposes, in particular to serve ads that are relevant and interesting to you, to improve campaign performance reports or to prevent you from seeing the same ads more than once. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) DSGVO. 

You can prevent the installation of cookies by deleting existing cookies and deactivating a storage of cookies in the settings of your web browser. We point out that in this case you may not be able to use all features of our website in full. It is also possible to prevent the storage of cookies by setting your web browser to block cookies from the domain “www.googleadservices.com” (https://adssettings.google.de). We would like to point out that this setting will be deleted when you delete your cookies. In addition, you can deactivate interest-based ads via the link https://optout.aboutads.info. We would like to point out that this setting will also be deleted when you delete your cookies.

Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

For more information on data use by Google, on setting and objection options and on data protection, please refer to the following Google website:
– Privacy Policy: https://policies.google.com/privacy?hl=de&gl=de

XI. Google AdSense

We use “Google AdSense” on our website, an online advertising service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google AdSense uses, among other things, cookies, which are small text files that are stored locally in the cache of your web browser on your terminal device. Google uses a web beacon for this purpose to set the cookie on your end device. Your data is transferred to Google and evaluated there. If you are logged in with your Google account, your data can be directly assigned to it. If you do not want the assignment with your Google profile, you must log out. It is possible that this data will be passed on to third parties and authorities to contractual partners of Google. 

We use Google AdSense for marketing and optimization purposes, in particular to serve ads that are relevant and interesting to you, to improve campaign performance reports or to prevent you from seeing the same ads more than once. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) DSGVO.

You can prevent the installation of cookies by deleting existing cookies and deactivating a storage of cookies in the settings of your web browser. We point out that in this case you may not be able to use all features of our website in full. Preventing the storage of cookies is also possible by deactivating interest-based ads on Google via the link https://adssettings.google.de. We would like to point out that this setting will be deleted when you delete your cookies. In addition, you can deactivate interest-based ads via the link http://optout.aboutads.info. We would like to point out that this setting will also be deleted when you delete your cookies. If you use the web browsers Firefox, Internet Explorer or Google Chrome, you can permanently deactivate the setting of cookies using the following link: https://support.google.com/ads/answer/7395996. We would also like to point out that in this case you may not be able to use all the functions of our website to their full extent.

Information of the third party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

Further information on data use by Google, on setting and objection options and on data protection can be found on the following Google web pages:

– Privacy policy: https://policies.google.com/privacy?hl=de&gl=de
– Data protection conditions for advertising: https://policies.google.com/technologies/ads?hl=de 

XII. Google Adsense Asynchronous

We use “Google Adsense Asynchronous” on our website, a service of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Adsense Asynchronous stores and processes information about your user behavior on our website. For this purpose, Google Adsense Asynchronous uses, among other things, cookies, i.e. small text files that are stored locally in the cache of your web browser on your terminal device and that enable an analysis of your use of our website.

We use Google Adsense Asynchronous for marketing and optimization purposes, in particular to analyze the use of our website and to continuously improve individual functions and offers as well as the user experience. Through the statistical evaluation of user behavior, we can improve our offer and make it more interesting for you as a user. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) DSGVO.

You can prevent the installation of cookies by deleting existing cookies and deactivating a storage of cookies in the settings of your web browser. We point out that in this case you may not be able to use all features of our website in full. You can also prevent the collection of the aforementioned information by Google by setting an opt-out cookie on one of the websites linked below:
– https://www.google.de/settings/ads
– http://optout.networkadvertising.org/#!/
– http://optout.aboutads.info/?c=2#!/
– http://www.youronlinechoices.com/de/praferenzmanagement/

Please note that this setting will be deleted when you delete your cookies. You can object to the collection and forwarding of personal data or prevent the processing of this data by deactivating the execution of Java-Script in your browser. In addition, you can prevent the execution of Java-Script code altogether by installing a Java-Script blocker (e.g. https://noscript.net/ or https://www.ghostery.com). We would like to point out that in this case you may not be able to use all functions of our website to their full extent.
Information from the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.
Further information from the third-party provider on data protection can be found on the following website: https://www.google.com/intl/de/policies/.

XIII. Google Analytics

We use “Google Analytics” on our website, a web analytics service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google uses cookies, i.e. small text files that are stored on your terminal device and enable an analysis of your use of our website. The information generated by the cookie about the use of our website is usually transmitted to a Google server and stored there. If anonymization of the IP address to be transmitted by the cookie is activated on the website (“IP anonymization”), your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server outside the EU and shortened there. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. In doing so, pseudonymous usage profiles can be created from the processed data. The IP address transmitted when using Google Analytics is not merged with other data from Google.

We use Google Analytics only with the previously described activated IP anonymization. This means that your IP address is only processed by Google in a shortened form. A personal reference can thus be excluded.

We use Google Analytics for the purpose of analyzing the use of our website and to be able to continuously improve individual functions and offers as well as the user experience. Through the statistical evaluation of user behavior, we can improve our offer and make it more interesting for you as a user. The legal basis is Art. 6 para. 1 p. 1 lit. a) DSGVO (consent).

You can also prevent the storage of cookies generated by Google Analytics by making the appropriate settings in your web browser. We would like to point out that in this case you may not be able to use all the functions of our website. If you wish to prevent the collection of the data generated by the cookie and related to your user behavior (including your IP address) as well as the processing of this data by Google, you can also download and install the web browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

In order to oblige Google to process the transmitted data only in accordance with our instructions and to comply with the applicable data protection regulations, we have concluded an order processing agreement with Google.

Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

For further information on data use by Google, on setting and objection options and on data protection, please refer to the following Google web pages:

– Terms of use: https://marketingplatform.google.com/about/analytics/terms/de/
– Overview of data protection: https://support.google.com/analytics/answer/6004245?hl=de&ref_topic=2919631
– Privacy policy: https://policies.google.com/privacy?hl=de&gl=de
– Data use by Google when you use websites or apps of our partners: https://policies.google.com/technologies/partner-sites?hl=de
– Data use for advertising purposes: https://policies.google.com/technologies/ads?hl=de
– Settings for personalized advertising by Google: https://adssettings.google.de
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected.

XIV Google Maps
We use on our website the offer of “Google Maps”, an online map service of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). This allows us to show you interactive maps directly on the website and enables you to use the map function conveniently. Through your visit to our website, Google receives the information that you have accessed the corresponding subpage of our website. In the process, your IP address is transmitted. This occurs regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be directly assigned to your account. If you do not want the assignment with your profile at Google, you must log out in advance. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of the website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users about your activities on our website.

We use Google Maps to be able to show you interactive maps from Google Maps and thus provide you with a better user experience of our website. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) DSGVO.

You have the right to object to the creation of these user profiles, whereby you must contact Google for this purpose.

Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

For further information on data use by Google, on setting and objection options and on data protection, please refer to the following Google website:
https://policies.google.com/privacy?hl=de&gl=de.

XV. Google Tag Manager

We use “Google Tag Manager” on our website, a service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Tag Manager allows us as marketers to manage website tags through one interface. The Google Tag Manager tool that implements the tags is a cookie-less domain and does not itself collect any personal data. Google Tag Manager takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.

Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

Further information on data protection can be found on the following Google web pages:

– Privacy Policy: https://policies.google.com/privacy?hl=de&gl=de
– FAQ Google Tag Manager: https://www.google.com/intl/de/tagmanager/faq.html
– Google Tag Manager Terms of Use: https://www.google.com/intl/de/tagmanager/use-policy.html

XVI. Google Web Fonts

We use “Google Web Fonts” on our website, a service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Web Fonts enables us to use external fonts, so-called Google Fonts. For this purpose, the required Google Font is loaded into the browser cache by your web browser when you access our website. This is necessary so that your browser can display a visually improved representation of our texts. If your browser does not support this function, a standard font will be used by your computer for display. The integration of these web fonts is done by a server call, usually at a Google server in the USA. This transmits to the server which of our Internet pages you have visited. The IP address of the browser of your terminal device is also stored by Google. We have no influence on the scope and further use of the data collected and processed by Google through the use of Google Web Fonts.

We use Google Web Fonts for optimization purposes, in particular to improve the use of our website for you and to make its design more user-friendly. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) DSGVO.

Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

Further information on data protection can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=de&gl=de

Further information on Google Web Fonts can be found at https://fonts.google.com/, https://developers.google.com/fonts/faq?hl=de-DE&csw=1 and https://www.google.com/fonts#AboutPlace:about. 

للتواصل

Welcome Concierge UG (haftungsbeschränkt)
Hörselbergstraße 12
81677 München
 
Tel. +49 89 / 326 068 00
Fax. +49 89 / 218 905 41

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