Cancellation policy

Right of withdrawal for service contracts

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must.

Welcome Concierge UG (Haftungsbeschränkt)
Geschäftsführer: Manuel Kuffer

Hörselbergstrasse 12
81677 München

Tel.: +49 89 326 068 00
Fax: +49 89 218 905 41
E-Mail: 
info@welcome-concierge.de

Registergericht: Amtsgericht München
Registernummer: HRB 264394

by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision, to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.

Sample cancellation form

(If you want to cancel the contract, please fill out and return this form).

An: Welcome Concierge UG (Haftungsbeschränkt)
Geschäftsführer: Manuel Kuffer

Hörselbergstrasse 12
81677 München

Tel.: +49 89 326 068 00
Fax: +49 89 218 905 41
E-Mail: info@welcome-concierge.de

Registergericht: Amtsgericht München
Registernummer: HRB 264394

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Name des/der Verbraucher(s)
  • Signature of the consumer(s) (only in case of notification on paper)
  • date

(*) Delete as applicable

Contact

Welcome Concierge UG (haftungsbeschränkt)
Hörselbergstraße 12
81677 München
 
Phone. +49 89 / 326 068 00
Fax. +49 89 / 218 905 41